Website Maintenance

Once you’ve selected the maintenance plan that aligns with your requirements, you’ll receive a welcome email containing instructions for securely sharing your password with our team. Following this, we’ll coordinate a convenient time for you to migrate your website to our high-performance servers. Upon successful migration, we’ll promptly notify you and provide you with the login details for your hosting panel.

Once you enroll in our website maintenance plans, you’ll receive a welcome email. Please respond to that email securely providing the website credentials you’ve set up for us. For enhanced security, our onboarding email will prompt you to use a self-destructing link. This ensures that only our team will have access to your usernames and passwords.

What’s Included:

1. Modifications on any page.
2. Changing banners, headers, or footers.
3. Adjusting plugin settings and CSS.
4. Blog content uploads and edits.
5. Introducing new landing pages and formatting them.
6. Image or text replacements.
7. Adding or updating coupon codes and shopping carts.

What’s NOT Included:

1. Custom development (like PHP, specific plugins, or themes).
2. Updating bespoke code.
3. Software or tools beyond WordPress.
4. Graphic design.
5. Building entire pages to replicate a specific design.
6. Content creation.
7. Constructing or revamping a website or subdomain.

For custom development tasks, we’re at your service! Such projects fall under our hourly rate of $125.

Edit Scenarios

• Example 1:
  Included: Uploading your provided blog content with accompanying images and formatting it for WordPress.
  Not Included: Creating a blog post, sourcing images, and uploading without formatting guidance.

• Example 2:
  Included: Adding a new item to your WooCommerce store (given you’ve shared all necessary details).
  Not Included: Crafting a custom checkout experience for your WooCommerce outlet.

• Example 3:
  Included: Installing and configuring a plugin for its inherent features.
  Not Included: Designing new features not present in a plugin. (Such tasks need custom development, billed hourly.)

• Example 4:
  Included: Using text you’ve emailed to update the existing content on your ‘About’ page.
  Not Included: Drafting content or designing your ‘About’ page.

For custom development tasks, we’re at your service! Such projects fall under our hourly rate.

Sites that feature advanced functionalities—including membership platforms, multi-language support, on-site payments, and the like require our Enterprise Plan. Managing these sites demands more resources on our part. Ensuring you’re on the appropriate plan allows us to allocate the necessary resources to maintain your website’s security, speed, and seamless operation.

No. Once you join our website maintenance plans, your site will be transferred to our high-performance servers located in the US.

Absolutely! Whether you have 1 or 10 websites, we’ve got you covered.

Each of our care plans is tailored for a single site, domain, subdomain, or WordPress installation. Even if you have multiple sites as subdomains of a primary site (like scorpagency.com and subdomain.scorpagency.com), they are considered individual sites. So, if you want us to manage 3 websites, you would require 3 distinct plans.

Feel free to select different plans for each of your websites based on their specific requirements. Alternatively, you can reach out to us for a bespoke plan crafted to your preferences.

Certainly! You can find our phone contact details on our contact page.

For web hosting concerns, we’re here for you 24/7, reachable via phone or chat. For non-hosting matters, our support operates from 8am-4pm MST, Monday through Friday. Interestingly, we seldom receive many WordPress maintenance support inquiries. This is because our sites usually operate seamlessly at peak performance, allowing our clients to focus on their businesses rather than spending time on support requests.