Refund Policy
Last Updated: October 17, 2023
At Scorp Agency, your satisfaction is our top priority. If you’re not entirely satisfied with the services you’ve purchased, we’re here to help.
Refunds
We offer a straightforward refund policy:
Website Maintenance Subscription:
You may cancel your subscription within the first 14 days without any penalty. This 14-day free cancellation policy allows you to receive a full refund if you are not satisfied.Speed Optimization Services:
We strive to enhance your website’s speed based on Page Speed Insights (PSI) and GtMetrix reports. For our Premium and E-commerce plans, if we are unable to achieve a score above 80 for mobile and 90 for desktop on PSI, and above 85 on GtMetrix, you may request a full refund within 10 days of service completion. Please note that the Standard speed optimization package is non-refundable. To initiate a refund, please contact us.Malware Removal Services:
Our malware removal services are designed to restore your website’s security. If we fail to remove the identified malware, you may request a full refund within 7 days of service completion. Contact us to start the refund process.
Processing Time
Once we receive a refund request, we typically process it within 7 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.
Service Cancellation
Upon approval and processing of a refund, the corresponding service will be canceled. Any changes or improvements made as part of the service may be reverted.
Contact Us
If you have any questions or wish to request a refund, please reach out to us at:
Email: [email protected]